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Returns Policy

30 DAY RETURN POLICY

If for any reason you are not satisfied with any item, you can return it in its original condition within 30 days of the date of shipment for a full refund (minus the cost of shipping) or an exchange. Simply return any unwanted item with a copy of the invoice. Please include a note as to why you are returning the item and what you would like in exchange. Returns should be sent to:

Beadbiz
Penmarrick House
Cove Hill, Perranarworthal
Truro
TR3 7QL UK

Please take due care when packaging items for return. We cannot take responsibility for goods lost or damaged in the post due to inadequate packing.

How our freshwater pearls are graded