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Delivery Information

Orders will generally be dispatched within one working day of receiving the order. Due to customer request, we no longer send the items signed for unless specifically requested.

Due to the ‘organic’ nature of pearls, small variations in the natural colour or dye lot colour, if applicable, and small size differences are inevitable.

UK ORDERS

Orders will be sent by first class mail unless otherwise requested. There is no tracking available with this method. The maximum compensation from the Royal Mail for this type of delivery is £46.

Special Delivery is available at £8.15. The order must be received by 11:00AM for next day delivery. Saturday Special Delivery is £10.00 There is an included compensation of £500, though additional increments can be purchased.

OVERSEAS CUSTOMERS

The postage will be based on the weight of your order. We can inform you of the cost of your postage by email after receiving your order.

OUT OF STOCK ITEMS

If an item you have requested is out of stock, we will send the order incomplete, unless you specify otherwise.

METHODS OF PAYMENT

All payments must be made in £ Sterling.
We accept the following credit cards : Maestro, Solo, Visa, Mastercard and JCB through our secure service.

How our freshwater pearls are graded